Agent Skills: Enhancing Customer ExperienceAgent Skills is a feature that allows you to define the capacity of a Where-Loop user. This ensures that whenever a chat transfer is to be made, we check whether the user is equipped with enough skills to attend the chat, thereby ensuring the best customer experience.Where to Find the Skill Option?To access the Skill option, follow the below steps: Go to Settings under the Chat section You will find SkillsThe user will have the option to turn on the slash of the chat concurrency skill for the org. On state, subskills under chat concurrency skill will apply. Off state we use the value of global chat concurrency.Creating SubskillsUsers can create multiple subskills under the chat concurrency skill type. They can set a value for chat concurrency against the subskill. Users will also have an option to delete a subskill and create a new subskill. Please note, this skill value supersedes the global chat concurrency.Agent ConcurrencyThe agent can be attached to multiple departments, but his concurrency will be set as per the skill attached.With Agent Skills, you can ensure that your customers are always attended to by the most qualified agent, thereby enhancing their experience and satisfaction.