Welcome to Part 2: Building our First Bot

In this video, we will explore the functionalities of list, slider, transfer, and close conversation blocks in the Bot Builder.

List Block

A list block is used to create a drop-down with a list of items. To create a list block:

1. Name your list block.
2. Fill in the list title, content (subtitle), button name, and title of list items.
3. Click on "Add Section" to create categories (sections).
4. For each section, click on "Add Button" to populate the items of the list.

Slider Block

A slider block is similar to a button block, but it also allows you to add an image, title, and subtitle. To create a slider block:

1. Name your slider block.
2. Upload an image and provide a title and subtitle.
3. Click on "Add Button" to create buttons.

Transfer Block

A transfer block is used to transfer the chat to a live agent. To create a transfer block:

1. Name your transfer block.
2. Modify the message to be shown to the user before transferring to an agent.
3. Configure the settings for when no agents are available or outside working hours.

Close Conversation Block

A close conversation block is used to close the chatroom. To create a close conversation block:

1. Name your close conversation block.
2. Modify the message to be shown to the user before closing the chatroom.

Once you have created these blocks, you can connect them together to create a flow for your bot. Test your bot by clicking on the bot icon on the bottom right.

That's it for this video! You have now learned how to use list, slider, transfer, and close conversation blocks to build your first bot. Thank you for watching!