Team CapacityThe Team Capacity widget helps to view the workforce strength available on your platform. The Information panel further breaks down the data into six categories.All AgentsThe total number of agents who are registered on the platform.Offline AgentsThe total number of agents who are logged out of the platform.Away AgentsThe total number of agents who are logged in but deemed to be away from the platform. If your agents have moved to a different tab or application for Xmin, the Verlooped.io platform deems them to be temporarily away.Online AgentsThe total number of agents who are logged onto the platform and are active.Agents Accepting ChatsThe total number of agents who are online and have turned on Accept Chats toggle or have used Accept Chats as a presence reason while not being marked away.Agents Not Accepting ChatsThe total number of agents who are online and have turned off Accept Chats toggle or have used any other presence reason except Accept Chats while not being marked away.