Outreach Report Headers (Part-1)

03:44 mins
A

Arti

Updated on Dec 22, 2023

Outreach Report HeadersIn this video, we will walk through the outreach report headers. These headers provide important information about the communication sent during an outreach campaign.Recipient's Contact NumberWithin this section, you'll readily find the recipient's contact number to which the outreach has been sent. This serves as a quick reference for tracking communication.FromHere, you can effortlessly access sender-related information. This detail aids in recognizing the source of the communication, fostering transparency and accountability.ChannelThe channel entry pertains to the communication medium utilized for a specific outreach. For instance, if the outreach was conducted through WhatsApp, it will be indicated here. This insight adds context and helps categorize interactions for efficient management.StatusUnderstanding the status of your sent messages is pivotal in gauging the effectiveness of your communication. Let's delve into the various statuses associated with sent messages, providing clarity and insights into each phase of interaction. Sent: When a message is sent successfully to the user. Active: Once a message has been successfully delivered to the user and has not expired. Delivered: When a message has been delivered to the user. Read: A message read by the end user. Replied: The user replied to the outreach message. Failed: Failed to send message to user for reasons marked in the code. Expired: Message gets overridden due to receiving a second campaign while there is a previous campaign that is still in active status.Campaign NameAt this juncture, you can easily discern the name assigned to the campaign during the process of sending outreaches.Campaign IDEqually crucial is the campaign ID. This unique identifier for your campaign helps maintain an organized and systematic record of your outreach endeavors, allowing for easy tracking, analysis, and reference.Recipe IDThe recipe ID serves as a unique identifier for a specific recipe. It plays a crucial role in identifying and distinguishing the updated recipe from a list of available recipes. These IDs are particularly useful in differentiating between WhatsApp recipes and web recipes.Created AtWhen a message is created but not yet queued, it means that the message has been generated or composed but has not entered the queue for delivery or processing. At this stage, the message exists in a pre-queued state, ready to be scheduled or processed based on the defined criteria or conditions.Dialed AtThe date and time when the dial was attempted for voice AI outreach refer to the specific moment when an automated call was initiated as part of voice AI-based outreach activities. It indicates the exact date and time when the system made an attempt to establish a voice connection with the intended recipient.Received AtThe received at date and time for voice AI KPIs signifies the specific timestamp when a user received an incoming call as part of the voice AI outreach campaign.Completed AtThe completed at date and time for voice AI KPIs represents the specific timestamp when a call was successfully completed and registered as a hang-up. It indicates the exact moment when the call ended and all communication between the voice AI system and the user ceased.