Welcome to Verloop.io Live Chat SectionIn this video, you will be introduced to the live chat section in Verloop.io. With Verloop, agents can actively engage with users and potential customers through the live chat function, making the support process more natural and conversational.All ChatsThis is the default section in live chat, which shows all types of chats. Here, the agent can see all open and closed chats in one place.Active ChatsAn active conversation from both ends is considered an open chat. This is the default state of a chat.Waiting on MeIf the agent is busy and needs time to come back to a customer request, they can mark it for later and revisit it instead of leaving it in the open chat section. The waiting on me status applies to conversations that happen with an agent only.Waiting on UserIf the visitor is not replying to the agent or more details are required from the visitor, the agent might want to opt for another chat and go back to the former visitor whenever they respond back. In this case, waiting on user can help the agent bucket chats smartly.Chat QueueBy clicking on the queue icon, the agent can see a list of all chats that are currently in the queue. A chat is put in a queue when the end user requests a transfer to an agent. Agents can also sort the chats based on its recency. This can help them analyze the duration of chats in the queue and manually pick up the long pending chats that require urgent attention.And with that, we conclude this tutorial, but your exploration of effective communication doesn't end here. Our live chat solution equips you with the tools to foster connections that leave a lasting impact. Step into a world of more meaningful conversations, and let's shape the future of engagement together. Thank you for being a part of this revolution.