Agent StatusThe Agent Status widget helps you understand the availability of your agents on the Verloop.io platform. It visually represents what each of your agents is doing on the platform. The widget provides the following information: Count of Open chats Count of Resolved chats Count of Waiting on user chats Count of Waiting on me chatsAdditionally, it shows a 24-hour timeline representation of the agent's presence on the platform. This allows you to see the flux of incoming chats to your agents on an hourly basis.As an admin, you also have the ability to force logout agents if needed. This can be useful in situations where an agent needs to be logged out immediately.It's important to note that for open chats, waiting on user chats, and waiting on me chats, the data will account for chats spanning the last 20 days only. Resolved chats will only show present day chats.Verloop.io is a platform that provides various features and tools to help you manage your customer support efficiently.