Bot Response StatisticsThe Bot Response Statistics widget provides insights into six response-based metrics: Average First Response Time: This metric measures the time taken by the bot to send the first message in a conversation since it started. Average Response Time: This metric calculates the average time taken by the bot to respond to each customer message in a conversation since it started. If a customer sends multiple consecutive messages before the bot replies, only the first message from the customer is considered for calculating the response time. Average Resolution Time: This metric represents the average time taken by the bot to close a conversation without any human intervention. Average Handling Time: This metric measures the average time spent by the bot in handling a chat. It considers all the handling times of all the chats handled by the bot on a given day. Average Queue Time: This metric calculates the average time spent by chats in the queue since they were put in the queue until an agent picks them up. Average CSAT Response Time: This metric represents the time spent by the bot in the queue until an agent picks up the chat. It is measured when no filter is applied.These metrics provide valuable insights into the performance and efficiency of the bot in handling customer conversations. By analyzing these statistics, you can identify areas for improvement and optimize the bot's response time and overall customer satisfaction.