Rest of the Agent HeadersIn this video, we will learn about the rest of the agent headers and their meanings.Available for ChatThis metric represents the aggregated agent's availability time to handle incoming chats. For example, Agent Smith is logged into the chat platform and has set their availability status to Available for Chat. Until they set their status for not being available for chat, taking a break, or logging out, all the time their status stays Available will be accounted for here.Not Available for ChatAll the time before logging out for the day, the agent was in any form of break will be aggregated here. This includes breaks such as lunch breaks, taking a pet for a walk, toilet breaks, town hall breaks, weekly stand-up breaks, biweekly sync-up breaks, and daily stand-up breaks.Logged OutThe agent's logged off hours for the duration of the report are reported here. This includes the time when the agent is not available for chat and has logged out of the chat platform.Effective Handling TimeEffective Handling Time refers to the actual duration an agent spends actively engaged in handling a chat, excluding any non-productive time or breaks taken during the chat. It measures the efficiency of an agent's chat handling process. For example, Agent Brown is assigned a chat at 10 AM and resolves it at 10.05 AM. However, during the chat, they took a two-minute break to retrieve additional information. The Effective Handling Time for this chat would be 3 minutes, from 10 AM to 10.03 AM, excluding the break duration.Agent TimelineThis section allows you to manage the reasons for not accepting any new chats for your agents. You can set different statuses for your agents, such as T, Break 1, Clearing Chats, Lunch, Taking Pet for a Walk, Toilet Break, Town Hall, Weekly Stand-Up, Biweekly Sync-Up, and Daily Stand-Up. The duration of time the agent spends on each of these statuses will be recorded here.I hope this session helped. Thank you.