Department Performance ReportIn this video, we will learn about the Department Performance Report. This report can be accessed by clicking on the Reports section, as highlighted in the video. It helps you figure out how well your team is handling incoming conversation volume, the responsiveness to customer queries, and what customers think of your support.Department Handling Time Trend WidgetYou can track department's productivity through the Department Handling Time Trend widget. This widget shows how much time on average is spent in handling and resolving your customers' queries. You can see more details by hovering your mouse pointer along the graph. The response rates and chat volume for each day are also present in a table format right below the graphs.Department Conversations Handling Trend WidgetAnalyze chat volume through the Department Conversations Handling Trend widget. This widget shows how well your team is managing chat volume. You can see the volume of conversations handled and how many conversations were resolved. You can also see more details by hovering your mouse pointer along the graph. The response rates and chat volume for each day are also present in a table format right below the graphs.Performance TableThe Performance Table will tell you how well your team is handling incoming conversation volume, the responsiveness to customer queries, and what customers think of your support. The columns that are present inside the table are: Date Department Name Handled Chats Fresh Chats Transferred Chats Resolved by Agents Auto-Closed by the Bot First Response Time Response Time Resolution Time Queue Time CSAT ScoreYou can track this data for a specific time period by using the filter option in the top right corner. You can add, remove, or rearrange the column order in the table using the column option on the top right corner.