Verloop TerminologiesIn this video, we will learn about Verloop terminologies. Whether you are new or old to Verloop.io, it's important to familiarize yourself with the terms used in the platform. Here are some key terms:1. DashboardThe dashboard is where you can find data and information on bot and agent performance. It provides insights to help you make decisions and improve your customer support.2. Real-time DashboardThe real-time dashboard section provides up-to-date data and information on bot and agent performance. It allows you to monitor and make immediate decisions to enhance your customer support.3. OutreachOutreach is a feature that enables clients to send outbound messages to their target audience using Excel or API. It helps in engaging with customers and reaching out to them.4. Live ChatsThe live chats section is where you can access all incoming and outgoing chats. It is the platform where agents interact with customers in real-time.5. Bot RecipesBot recipes are used to build the chatbot flow. Here, you can customize how your chatbot interacts with customers and helps them achieve their goals.6. FAQThe FAQ section allows your bot to understand user intent and answer common queries. You can update and train your bot in this section and also get insights on FAQ performance.7. PeopleThe people page displays a list of all the individuals who interact with your bot. You can filter, edit, and delete people from this page.8. WabahWabah refers to the WhatsApp Business Application. It allows businesses to send and receive messages through the WhatsApp Business API.9. CampaignsCampaigns are series of drives run by you to engage and build rapport with a considerable portion of your WhatsApp audience.10. ChannelsChannels are the platforms where you can make your bot live. Verloop.io currently supports five channels: Website, App (Android and iOS), WhatsApp, Facebook, and Instagram.11. IntegrationIntegration refers to the process of bringing together two different systems under a single umbrella. It can be channel integration, CRM integration, ticketing tool integration, or any other scenario where systems are connected.12. Chat ConcurrencyChat concurrency is the maximum number of chats that an agent can accept at a time. It helps manage agent workload and ensures efficient customer support.13. TriggersTriggers are customizable actions that are set up based on customer stimuli. They allow you to customize the behavior of your bot for different customers and activate specific recipes.14. Live Chat PluginsLive chat plugins help in integrating Verloop.io's platform with client systems, CRMs, or any other third-party applications. They enable data transfer in a pre-configured way.15. Client IDThe client ID is a unique identifier for your Verloop.io account. It is used to access your account and manage your Verloop.io services.That's it for the Verloop terminologies. Now you have a better understanding of the key terms used in Verloop.io.