Master Report HeadersThis video explains the concept of Master Report Headers. Master Report Headers are a set of valuable information that can be found in a report. Let's take a look at each of them:Room CodeRoom Code is a unique identifier assigned to each conversation. It is a sequentially generated integer and is unique for every user.Room URLRoom URL is a hyperlink to a chatroom on the Verloop.io platform. It provides the ability to see all the messages in a chatroom at once.Room StatusRoom Status indicates the status of a chatroom. Resolved is when the conversation is complete and the room has been closed. Open is when the bot or the agents are in contact with the user. If a chatroom has been open for a time period of N days, custom defined, with no activity, it is automatically closed by the bot.Chat Start TimeChat Start Time indicates the date and time when the bot receives the first message from a user.Queued atA chat is sent to the queue while the agent awaits the user for the preceding messages. Queued at is the date and time the chat was sent to the queue.Queue TimeQueue Time shows the duration, time in HHMMSS about how long a chatroom has stayed in the queue. Example, if the chat went into queue at 10 o'clock and 22 seconds AM and then assigned to an agent at 10.02 and 33 seconds AM, then the queue time will be 00, colon 2, colon 11.Chat End TimeChat End Time is the date and time when either the bot, the user or the agent marked a conversation as complete and the chatroom got closed.Last Interaction AtLast Interaction At denotes the date and time of the last message which was sent by either bot, an agent or the user in a chatroom.Closing CommentClosing Comment reveals the remarks made when a chatroom was being closed. The chatroom is either closed by the bot or the agent. When a conversation is complete and the bot closes the chatroom, it leaves a comment, Closing Now. When a chatroom is inactive for N days, Custom Set, the bot closes the chatroom and leaves a comment, Closing inactive room.CSAT ScoreCSAT stands for Customer Satisfaction, the feedback given by the user is stored under this variable. This CSAT score identifies the level of satisfaction a user had while using the bot, also it signifies whether the user's problem is solved. It is basically estimated between 1 to 5, where 1 is the lowest and 5 is the highest CSAT score.CSAT CommentSAT Comment will capture the feedback that client has given while giving the score.CSAT TriggeredIt will give the time at which the client submitted the CSAT.Chat Auto-CloseChat Auto-Close denotes if a room was closed automatically by the bot.Agent StatsAgent Stats displays the number of messages the bot and the agent has sent in the chatroom. Sometimes there can be multiple agents involved in a chatroom. This is seen in the order MyBotX, Agent1X, Agent2X.ClosedByClosedBy indicates the name of the bot or agent that closed the chatroom.System Chats Closed Due to InactivityBot includes chats closed by the bot, user clicks closed chat, webhook failures.Agent EmailIt will give the email if the agent assigned.Number of Bot MessagesNumber of Bot Messages is the total number of messages sent by the bot to the chatroom.Number of User MessagesNumber of User Messages is the total number of messages sent by the user to the chatroom.Number of Agent MessagesNumber of Agent Messages is the total number of messages sent by all agents in a chatroom. If there were multiple agents in the chatroom, their individual message count can be found in the Agent Stats column.