Agent's Chat Handling and RespondingIn this video, we will walk through the process of handling and responding to chats as an agent. The chat handling and responding can be done using the dashboard, which consists of three tabs: All, Active, and Queue.Step 1: Accessing the Dashboard Open the dashboard. Click on the "All" tab to view all the chats. Check the "Active" tab to see the currently active chats. Go to the "Queue" tab to see the chats in the waiting queue.Step 2: Responding to Chats From the active chat list, select the new incoming chat you want to respond to. On the chat panel, you will see the customer's message. Compose your reply in the text box provided. You can utilize generative AI features such as rephrasing, expand, and tone to enhance your response.Step 3: Concluding the Chat Once the chat is concluded, you have several options to mark its status: Select "Waiting on me" if the user is waiting for you to get back. Select "Waiting on user" if you are waiting for the user to respond. To end the chat completely, click on "Close Chat".By following these steps, you can effectively handle and respond to chats as an agent using the dashboard.