Agent Chat StatisticsThis widget shows six volume-based metrics for agents' chats.Handled ChatsThis metric shows the cumulative sum of the chats which had any activity by agents till now after midnight hours today. This also includes chat which started outside today, the previous day.New ChatsThis metric shows the cumulative sum of the chats which were assigned to agents and had any activity by them till now after midnight hours today. This includes chats which started only today.Transferred ChatsThis metric shows the cumulative sum of the number of transfers that were made by the agents on chats till now after midnight hours today.CSAT ChatsThis metric shows the cumulative sum of the number of chats that were closed by agents and received SATs till now after midnight hours today.Resolved ChatsThis metric shows the cumulative sum of the number of chats that were resolved or marked closed by all the agents till now after midnight hours today.Auto-Closed ChatsThis metric shows the cumulative sum of the number of chats that were assigned to agents but were auto-closed by the bots till now after midnight hours today.